Shipping policy

Where we ship

We ship to all 27 countries of the European Union. Everything is printed, stretched and packed in Vilnius, Lithuania, and sent from there.

We do not currently ship outside the EU. That includes the United Kingdom, Switzerland and Norway. We would rather not send you a parcel that arrives with a customs bill attached.

What it costs

Nothing. Delivery is free on every order, to every EU country, with no minimum. The price on the product page already includes it, together with VAT. Because we ship from inside the EU to inside the EU, there are no customs charges, import duties or handling fees on delivery.

How long it takes

Nothing is held in stock. Your piece is printed once you order it. Counted from the day you order, with printing included:

Lithuania: 2 to 3 working days
Everywhere else in the EU: 5 to 7 working days

Custom portraits have one extra step at the start. We email you a preview within 48 hours, and the times above run from the moment you approve it.

These are estimates rather than guarantees. Couriers occasionally run late and we do not control them. Large canvases and remote addresses can take a little longer.

Tracking

We email you the day your order leaves us, with a tracking link whenever the courier provides one. If it has been noticeably longer than the estimate above, email support@museandpaw.store and we will chase the courier.

How it is packed

Fine art prints travel rolled in a rigid tube. Stretched canvases are corner-protected and boxed. Framed pieces are wrapped and boxed with the glazing protected. If you order more than one piece, everything travels together in one parcel.

Keep the packaging until you are sure you are happy with the piece. It is the thing most likely to get it back to us safely if you decide to return it.

If it arrives damaged

Do not send it back. Email a photo to support@museandpaw.store and we will reprint and reship at our cost. It is faster for you and cheaper for us than a return.

Addresses

Please check your address before you confirm the order. Once a piece is in production we cannot always change it. If you spot a mistake, email us straight away and we will fix it if the parcel has not left.

If a parcel comes back to us because the address was wrong or nobody collected it, we will contact you before sending it again.

Returns

You have 14 days from delivery to change your mind about a ready-made piece. Custom portraits are the exception. The detail, including who pays return postage, is in our Return and refund policy.